Returns & Exchanges

At Giant Lygon St, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, we offer a straightforward 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or visit our Lygon Street storefront with your order number and proof of purchase to begin the process.

• 2.
  Prepare the Package

  Ensure the item is in its original, uninstalled condition with all tags and packaging intact to qualify for a full refund or exchange.

• 3.
  Ship or Drop Off

  Return your item directly to our retail location in Carlton or mail it back to us using a trackable shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method or issue a store credit within 5 business days.